Refund & Returns
🔍 Return Scope Definition
Our return service covers most conventional physical commodities. Only goods that maintain original complete status, have no use traces and retain all supporting components can be included in the return scope. Special-type goods with inherent attribute limitations are not covered by conventional return services.
🍭 Application Processing Rules
After customers submit return requests, the professional team will conduct multi-dimensional inspection and verification of commodity status. For eligible applications, we will actively promote the completion of follow-up services. For unqualified applications, we will clarify the specific reasons for rejection.
🍡 Service Follow-up Principle
We always adhere to a prudent and rigorous service attitude to handle all return matters. For any uncertain problems in the return process, we will conduct in-depth investigation and evaluation, and try our best to provide reasonable solutions for customers.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
Our return service covers most conventional physical commodities. Only goods that maintain original complete status, have no use traces and retain all supporting components can be included in the return scope. Special-type goods with inherent attribute limitations are not covered by conventional return services.
🍭 Application Processing Rules
After customers submit return requests, the professional team will conduct multi-dimensional inspection and verification of commodity status. For eligible applications, we will actively promote the completion of follow-up services. For unqualified applications, we will clarify the specific reasons for rejection.
🍡 Service Follow-up Principle
We always adhere to a prudent and rigorous service attitude to handle all return matters. For any uncertain problems in the return process, we will conduct in-depth investigation and evaluation, and try our best to provide reasonable solutions for customers.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.